Frequently Asked Questions
Everything you need to know about our artisanal breads, pastries, and delivery process.
How do you ensure the freshness of the baked goods during shipping?
All Atome Bakery products are baked to order. We use specialized moisture-barrier packaging and express shipping to ensure your items arrive with a 'just-out-of-the-oven' texture and flavor.
Do you offer gluten-free or vegan options?
Yes, we have a dedicated selection of vegan sourdoughs and gluten-free pastries. Please check the 'Dietary Preferences' filter on our shop page for a full list of ingredients and allergens.
What is your delivery area and how long does it take?
We currently ship nationwide. Orders placed before 2 PM are processed the next business day, with standard delivery taking 1-2 days to maintain optimal product quality.
How should I store my bread and pastries once they arrive?
For the best experience, store bread in a cool, dry place in its original packaging. For longer storage, our loaves can be frozen for up to 3 months. We provide detailed reheating instructions with every order.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact our support team within 24 hours for a replacement or refund.
Can I schedule a delivery for a specific date?
Absolutely. During the checkout process, you can select a 'Preferred Delivery Date' to ensure your treats arrive exactly when you need them for special occasions or events.